Our support approach
After signing up, you can contact support using the email address found in the footer of every page. Please provide your registered email along with a description of your issue (screenshots are helpful). For dashboard or data queries, specify the asset, view, and if possible, the timestamp to help us replicate the problem.
For questions regarding deposits or third-party brokerage integrations, remember that Sout Mirtholm neither holds custody of cryptocurrencies nor executes trades. If your inquiry relates to an external service (such as a payment processor or exchange integration), we will direct you to the appropriate contact and clarify what falls under our and their responsibilities.
Sout Mirtholm support covers: access issues, dashboard functionality, data explanations, affiliate programme setup, content queries, and general site navigation assistance. It does not include personalised investment advice, price predictions, guaranteed returns, or tax consultancy specific to your circumstances. For those needs, consult a qualified South African professional.
Official contacts & security
Response times vary depending on workload and the nature of your request. For urgent account issues (e.g., login problems), include "account access" in the email subject to prioritise your ticket. Never share passwords, seed phrases, private keys, or one-time codes with anyone claiming to be Sout Mirtholm—official support will never request these.
Prefer a guided approach? Visit the homepage, complete the registration form, and follow the onboarding steps. The About page explains the platform, while the FAQ addresses common setup, data, and affiliate questions.
Be cautious of impersonation attempts. Fraudulent communications may use Sout Mirtholm logos and language. Always verify sender domains, check URLs before clicking, and confirm unusual requests by contacting support via the official site email—never via suspicious message links.
If you encounter content under the Sout Mirtholm name promising assured profits, fake celebrity endorsements, or off-platform cryptocurrency "opportunities," report it to support immediately. Trust is a core value for us; we take communication integrity seriously.
